FAQs
GENERAL INFORMATION
What’s included in my ticket?
Guests of Whisky Whisky will receive with their ticket:
a sampling wristband that gives the holder access to all pours being provided by our brand partners.
one dream dram token that allows the holder to choose one premium whisky pour from one of our brand partners – if you want to try more than one, additional dream dram tokens will be available for purchase.
a delicious lunch box from our venue partner Hello Please containing a delicious selection of pan-Asian treats.
a Whisky Whisky branded Glencairn glass for you to keep.
a bottle of water, for your health.
We will also ensure beer, water and frozen whisky sours will be available for purchase should attendees wish to deviate from the drams on offer from our brand partners.
Is there a dress code?
No. However most people we know will put on their fancy pants. But it’s up to you!
Are there pass-outs?
No. Unfortunately licensing prevents us from allowing pass-outs.
Is the event 18+?
Yes.
Can we bring food or bottled water to the event?
No food or drinks are allowed. There will be plenty of water available and awesome food provided with your ticket.
What are the times?
Each of the two Whisky Whisky sessions have a different start and finish time. Please check when you purchase your ticket that you have chosen the correct session because we may not be able to accommodate changes.
Each session will run for 2.5 hours during which time you will have plenty of time to taste all that is on offer — great local and international whiskies, food, music, and an experience that breaks from the traditional ‘whisky show’ model.
Do the bars accept cash?
Yes. You can also pay with any Visa/Mastercard credit or debit card.
What happens if the event is cancelled?
Ticket holders will be refunded, less booking fees. If you are sick or unable to attend due to COVID related matters, your tickets may be refunded at the discretion of the organiser. No other refunds will be permitted for any reason.
What happens if it rains?
The show must go on! The festival will run regardless of rain, wind or shine – unless weather conditions become extreme and dangerous and pose a serious risk to the safety of patrons and brand ambassadors.
What happens if I have purchased tickets but am unwell that day?
Stay at home if unwell. Event organisers have the right to refuse entry and may insist that anyone with COVID-19 symptoms needs to leave the event and obtain COVID-19 testing as per health guidelines. Tickets may be refunded at the organiser’s discretion – granted on a case-by-case basis.
You are alse expected to stay home if any of the following is applicable:
You have been in close contact with a person who is positive for COVID-19
You are positive for COVID-19
You have travelled overseas or to a declared COVID-19 Hotspot in the previous 14 days
If you notice symptoms or become un-well during the event, please notify a staff member and self-isolate from other patrons.
Is there wheelchair access?
Yes there is. Whisky Whisky has put provisions in place to best accommodate for people with disabilities, but so we can do our best to meet your needs please email shaun@suppingclub.com with any special requirements you may have or for further information.
What form of ID will I need?
You will need one of the following IDs on arrival and on your person throughout the entire event:
Current valid Australian driver’s license (with photograph)
Current Passport
Government Issued Proof of Age Card
International Driver’s License (must contain a photograph)
Will there be cash out facilities on site?
No, so if you want to use cash on the day, please bring it with you. There is an ATM nearby in the Fox Hotel on Melbourne Street, South Brisbane.
Will there be vegetarian & vegan food options?
Due to the number of people attending and limited kitchen space available, we can only cater to vegetarians as an additional dietary requirement, if you are vegetarian, please contact us via shaun@suppingclub to ensure we allocate your option.
What items are banned from the festival?
Alcohol, glass (perfume bottles under 100ml are permitted), food, soft drinks, metal cutlery, bottle openers, cans, more than 100ml of liquid (sunscreen, perfume, makeup), hydration packs or bladders, skateboards, milk crates, containers of liquid fuel, water pistols, weapons, illegal drugs, fireworks, fire twirling devices, flares, professional recording devices, laser lights, studded clothing apparel, any other items considered illegal or dangerous, animals, umbrellas, eskys, backpacks larger than an A4 piece of paper, shopping trolleys, camping chairs, deck chairs, bean bags, air beds, tables, tents, sun shades, aerosols.
Will there be bag searches at the front gate?
It is a condition of entry to all Whisky Whisky or Supping Club events that a search of person or possessions may be required at the time of entry to the Venue. All bags are subject to a safety & security search upon entry. Any prohibited items will be confiscated & Whisky Whisky will not be responsible for them.
What type of camera can I bring?
You can bring anything from an iPhone to a disposable camera however we do not permit professional cameras of any kind. Any camera with a detachable lens is not permitted.
What medical facilities are available?
We will have St John’s ambulance trained personal on site, however, there will be limited first aid resources available. If you require specific medications such as an EpiPen, please ensure you bring your own.
I have prescription medicines that need to be stored or refrigerated, is this possible?
No, sorry.
TICKET INFORMATION
Do I need to change the name on the ticket if I give it to a friend?
Yes. You can change the name on the ticket at anytime by contacting us at shaun@suppingclub.com.
Can I have the ticket on my phone?
Yes. As long as the details are clearly legible.
Can I resell my ticket?
Sorry, we don’t allow tickets to be resold or transferred without our involvement and at our discretion due to licensing requirements. If you cannot go and would like to transfer your ticket, please email shaun@suppingclub.com
I’ve lost my ticket email, can it get re-sent?
If this happens, please email us at shaun@suppingclub.com.
OTHER QUESTIONS
We are a whisky brand or distributor and would like to showcase our products at Whisky Whisky, can we?
Email shaun@suppingclub.com and be sure to ask for Shaun.
Who can I contact for more info?
Email shaun@suppingclub.com